Cookie Policy

At Stonecera, we are committed to respecting and protecting your privacy. Whether you’re browsing our website, placing an order, or contacting us for information, we want you to feel confident that your data is safe and handled with care.

This policy outlines how we collect, use, and protect your information, and how we use cookies on our website. By using our website, you agree to the terms laid out below.

We may update this policy from time to time. Any changes will be posted here, and we recommend reviewing them regularly to stay informed.

Information We May Collect from You

You may share personal data with us through:

Contact or enquiry forms on our website
Newsletter sign-ups
Direct communication (phone, email, or post)
Account or order creation

This information may include:

Name
Email address
Phone number
Postal address
Company name (if applicable)
Billing details (only when relevant)

Additionally, we may collect some data automatically when you visit our website, such as:

IP address
Device/browser type
Pages visited and time spent
Referring websites

Information We Receive from Other Sources

In rare cases, we may receive your information from colleagues, suppliers, or referrals connected to ongoing projects or enquiries. We do not purchase data from third parties for marketing purposes.

How We Use Your Information

We use your data for:

Responding to your enquiries and providing quotes
Processing orders and managing payments
Delivering products and coordinating with logistics providers
Sending you relevant updates, offers, or newsletters (only with your consent)
Improving website functionality, user experience, and service delivery
Account management and project communication
Meeting legal and compliance obligations

Sharing Your Information

We will never sell or rent your personal information to third-party marketers.

We may share your details:

With trusted service providers, such as delivery partners or project consultants, strictly for business operations related to your enquiry or order
With legal authorities, when required to comply with the law
In the event of a company acquisition or merger, where continuity of service is required

In all cases, we ensure that any third parties comply with data protection laws.

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device to help websites remember user preferences, activity, and settings. They improve your experience and help us understand site usage.

Cookies may be:

Session cookies: deleted once you close your browser
Persistent cookies: remain until manually deleted or expired

How We Use Cookies

We use cookies to:

Enhance website performance and user experience
Maintain security and protect against fraud
Track visitor behaviour using analytics tools (like Google Analytics)
Support limited marketing and retargeting (if consented)

We may also use:

Facebook Pixel: To improve ad targeting and measure campaign success
Other analytics or advertising cookies with prior consent

Managing Cookies

You can manage or block cookies via your browser settings:

Google Chrome: Settings > Privacy & Security > Cookies
Mozilla Firefox: Preferences > Privacy & Security
Microsoft Edge: Settings > Site Permissions > Cookies and site data

Please note: Blocking cookies may limit some website functionality.

Your Rights

Under the UK GDPR, you have the right to:

Request access to the personal data we hold about you
Correct inaccurate or incomplete information
Withdraw consent at any time (especially for marketing)
Request data erasure (subject to legal or transactional obligations)

To exercise your rights, please email us at support@stonecera.co.uk

Security Measures

Your data security is important to us. We implement:

Secure Socket Layer (SSL) encryption on all data submissions
Restricted access to stored data
Regular security audits
Safe data storage in GDPR-compliant environments

Retention Policy

We retain personal data:

For as long as necessary to fulfil our contractual or legal obligations
For six years, for financial and transactional data (as required by law)
For up to 12 months for marketing records, unless opted out sooner

External Links

Our website may occasionally link to third-party websites. Once you leave our site, we are not responsible for their privacy practices or content. Please review their policies separately.

Contact Us

If you have any questions or concerns regarding this policy or how we use your data, please get in touch:

Stonecera – Customer Support Team
Email: support@stonecera.co.uk
Phone: +44 7467648124
Address: 21 high street, Harrow on the hill, Middlesex, England, HA13HT