Privacy Policy
At Stonecera, your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, place an enquiry, or interact with us in any way, whether you’re a client, a website visitor, or a supplier. We are fully committed to ensuring your data is handled responsibly and transparently in compliance with applicable UK data protection laws.
Scope of Policy & Data Collected
This Privacy Policy applies to all users who interact with Stonecera, including website visitors, customers, vendors, and business contacts. Depending on your interaction with us, we may collect the following types of data:
Personal Information
- Full names
- Phone numbers
- Email addresses
- Mailing and billing addresses
- IP addresses and browsing details
- Queries submitted via contact forms or email
Non-Personal Information
- Browser type and device information
- Operating system
- Traffic statistics
- Website interaction behaviour
- Cookies and tracking technologies
How We Collect Your Information
We collect personal and non-personal information through a variety of secure methods, including:
- Website contact and enquiry forms
- Email communications
- Telephone conversations
- Cookies and website analytics tools
How We Use Your Information
We use the information you share with us for purposes such as:
- Responding to your product queries or service requests
- Providing order status, product availability, or shipping updates
- Sending promotional emails about new product launches or restocks (only if you opt in)
- Improving our website’s performance and user experience
- Managing and maintaining business operations, including supplier/customer relationships
- Fulfilling any legal or contractual obligations
Sharing Your Data
We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties directly involved in fulfilling your order or request, such as:
- Shipping and logistics partners
- Distributors or contractors working under an agreement
- IT or web service providers assisting in site operation
All third parties are required to protect your information and use it only for the intended purpose.
International Data Transfers
In some cases, your personal information may be transferred outside the UK or the European Economic Area (EEA). When this happens, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the responsible Authority
- Data encryption and access control to protect your data during transfer
- Compliance with international frameworks (if applicable)
Security of Your Information
We take the protection of your data seriously. Measures in place include:
- Encryption during data transmission and storage
- Access controls for authorised personnel only
- Secure physical premises for stored records and devices
- Regular security audits and risk assessments
Data Retention
We retain your personal information only for as long as necessary to fulfil its purpose, or as required by law. Retention periods may be based on:
- The duration of your customer relationship with Stonecera
- Legal and tax record-keeping obligations
- Contractual commitments
- Business and operational needs
Your Data Rights
As a UK-based customer or user, you have rights under data protection laws, including the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate or incomplete data
- Request the deletion of your data (where legally permissible)
- Object to certain data uses, including direct marketing
- Withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact us using the details provided below.
Policy Updates
We may revise this Privacy Policy from time to time to reflect updates in legal requirements, services, or internal practices. Any significant changes will be communicated on our website or by direct email (if applicable). We encourage you to review this policy periodically.
