Terms And Conditions
Welcome to Stonecera. By accessing our website, you agree to the following terms and conditions; read them carefully.
Website Guidelines
It assists professionals, architects, interior designers, contractors, and traders in the stone and construction industry by providing detailed product information, catalogues, and quotation support. You can explore our collection of stones, send queries and use all the details for decision-making. But, using information on the website for any illegal, harmful, misleading or unauthorised purposes is strictly not permitted.
Product Details
Every detail of the product, technical data, and specifications available on the website is solely based on the latest information available at the time of posting. However, all the natural stones and porcelain products on the website may vary in tone, colour, and texture due to their inherent characteristics. If unclear about any product, please request samples to confirm suitability before any purchase. Up to 10% breakage or chipping is considered acceptable due to handling and transit. No claims will be accepted for these variations.
Queries Over Product Information and Purchase
Any price or quotation made available on the website, email, or phone is a form of indication and subject to change depending on product availability, order size, and market conditions. Orders are only confirmed once both parties( supplier and customer) agree in writing to a specific price and delivery timeline. However, no verbal or initial quotation shall be considered final during the negotiation stage.
Shipping and Payment
Every shipping detail, lead times, and delivery charges will be confirmed in writing during the order process. We partner with reliable third-party logistics providers to ensure timely deliveries. Orders are considered on a first-come, first-served basis. Delayed collection without any prior information may cause storage charges. However, StoneCera is not responsible for delays in the delivery caused by transport issues, customs hold-ups, weather conditions, or other factors beyond our control.
The risk of product damage or loss passes to the buyer upon delivery. In the event of visible damage or missing items, customers must notify us in writing within 48 hours of receiving the goods. Claims beyond this timeframe will not be accepted.
Payment Terms
Payment details and terms will be clearly stated in the official order confirmation. We currently accept bank transfers only. Delayed payments may incur additional late fees, and 18% interest charges will be applicable.
Returns, Cancellations & Exchange
Due to the fragile and customised nature of our products, we do not generally accept returns or exchanges. In case of delivery damage or incorrect product dispatch, customers are required to notify us within 48 hours with photographic proof. Our team will assess the issue and respond in writing regarding the possibility of a return, exchange, or compensation. No return or exchange will be allowed without prior written confirmation. Additionally, Claims will not be accepted after installation or alteration.
Once confirmed, orders can’t be cancelled without written approval. If it’s delivered or collected & you still want to return or exchange for any reason, restocking or admin charges may apply.
Intellectual Property
All text, imagery, graphics, product names, and technical content published on this website are the intellectual property of StoneCera. Copyright, design rights, and trademark laws protect this content. You may not use, reproduce, or distribute any part of the website content without our prior written consent.
Disclaimer of Warranties
All products sold via this website are provided to you “as is” and “as available”. While we strive to ensure that the information regarding products and their performance provided by our website is accurate, we make no warranties whatsoever, express or implied, concerning the appropriate of any information, completeness of the contents, or fitness for a particular purpose or products.
Limitations of Liability
To the fullest extent permitted by UK law, StoneCera shall not be held liable for any direct, indirect, incidental, or consequential damages, including but not limited to loss of business, revenue, or goodwill, arising from the use of our products or information available on this website.
Governing Law
The laws of England and Wales govern all transactions, policies, and the use of this website. Any disputes arising will be subject to the jurisdiction of the courts located within this territory.
Changes to Terms and Conditions
StoneCera reserves the right to modify or update these Terms & Conditions at any time without prior notice. Your continued use of the website or placement of orders after any updates implies your agreement to the revised Terms.
Contact Us
If you have any questions, concerns, or need further clarity regarding the Terms & Conditions outlined above, please don’t hesitate to get in touch with us. We’re always happy to assist you and provide the support you need.
