terms & Conditions

Welcome to Stonecera, your ultimate destination for natural and engineered stone products in the UK. We are one of the leading importers and suppliers in this industry. Before you proceed with the purchase of any product or service, we request that you kindly take a moment to go through our terms and conditions carefully. By accessing our website or engaging in any transactions, you agree to abide by these terms.

Product Information

We are here to strive to provide detailed and accurate information about all our stone products. However, kindly note that both our natural and engineered stone products may vary in colour, textures, and patterns and might also have slight variations from the displayed images on our websites.

Orders and Payments

 Orders can be placed only by contacting our sales team directly or by visiting our website.

Full payment for the product must be made before the delivery of the product.

 

Delivery

Upon delivery date confirmation, we’ll strive to deliver within the given timeframe. But, unforeseen circumstances may cause delays. Please inspect your goods upon receipt and inform us of any damages or errors within 48 hours.

 

Cancellation and Returns

Cancellation requests can only be entertained prior to order processing. Returns on merchandise will be accepted within 72 hours of delivery, provided the products remain unused and undamaged. The return shipping costs shall be borne by the customer.

Quality and Warranty

We guarantee that our products comply with high-quality standards. Natural stone is susceptible to natural variations and imperfections. For our engineered stone products, we provide a manufacturer’s warranty that varies based on the product type.

Installation and Usage

The correct installation of our stone products is imperative. We highly recommend utilizing the services of professional installers. We cannot be held responsible for any damages resulting from improper handling, installation, or application of our products.

Intellectual Property

Cancellation requests can only be entertained prior to order processing. Returns on merchandise will be accepted within 72 hours of delivery, provided the products remain unused and undamaged. The return shipping costs shall be borne by the customer.

Privacy Policy

We guarantee that our products comply with high-quality standards. Natural stone is susceptible to natural variations and imperfections. For our engineered stone products, we provide a manufacturer’s warranty that varies based on the product type.

Force Majeure

The correct installation of our stone products is imperative. We highly recommend utilizing the services of professional installers. We cannot be held responsible for any damages resulting from improper handling, installation, or application of our products.

Contact information

For any inquiries about our terms, contact our customer support team at info@stonecera.co.uk

By making a purchase or using our services, you agree to comply with our terms, which are subject to change. Check this page regularly for updates.

Shopping Basket
Scroll to Top

Summer Deal

Now Save a lot!

on Lalitpur Yellow Sandstone And Red Bricks!

Days
Hours
Minutes